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考研英語�?紤�(yīng)用文寫作指導(dǎo)
一. 投訴信的結(jié)構(gòu)(1)開頭:自我介紹,交代投訴內(nèi)容,表明本信的目的和要求。
�。�2)正文:說明情況,講清利害,分析利弊。告訴對方你因此受到的傷害或不便,提出解決問題的建議,表明希望如何處理。
(3)結(jié)尾:表達希望問題得到迅速恰當解決的強烈愿望,希望盡快得到滿意的答復(fù)。
二. 投訴信經(jīng)典句型歸納
�。�1)It is a great pity that we find there is something wrong with… 令人非常遺憾的是我們發(fā)現(xiàn)……有問題。
�。�2)Would you please let me know whether or not you can…as soon as possible? 你們是否可以告知我能不能盡快……
�。�3)I hope that my problem will get your kind consideration。我希望您能考慮一下我的問題。
�。�4)I am sure there are technical or man?made errors involved.我確信出現(xiàn)了技術(shù)或人為的錯誤。
�。�5)l hope you can make an investigation into this matter as soon as possible.我希望你們能盡快調(diào)查此事。
�。�6)I hope I can get my refund as soon as possible.我希望能盡快收到退款。
�。�7)I am writing to make a complaint about… 我寫信是為了投訴……
(8)If it is not properly settled,I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解決,我將要求退還支付款項,或者向有關(guān)部門投訴。
�。�9)One annoying aspect of your service is… 你們的服務(wù)項目中一個令人不滿的地方是……
�。�10)I have been pleased with your services for years,but now I feel very disappointed. 多年來我一直很滿意你們的服務(wù),但現(xiàn)在我非常失望。
�。�11)I would like to draw your attention to the problem/fault… 我想讓您知道這個問題/錯誤……
(12)I am writing to inform you that I find…unsatisfactory. 我寫信是為了告訴你,我發(fā)現(xiàn)……令人非常不滿意。
�。�13)I wish to express my dissatisfaction/disappointment about… 我想表達我對……的不滿/失望。
�。�14)It would be highly appreciated if you could… 如果你能……我將萬分感謝。
�。�15)I trust you will take my complaints seriously and… 我相信你會認真對待我的投訴,并且……
三.投訴信參考范文:
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Don’t sign your own name at the end of your letter, using“Li Ming”instead.
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
中國大學(xué)網(wǎng) http://m.oriental01.com/ 考研頻道
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