酒店文職人員HOTEL CLERK

　　酒店文職人員，通常被稱為酒店職員或前臺職員（Hotel Clerk），在酒店運(yùn)營中扮演著重要角色。以下是小編收集整理的酒店文職人員HOTEL CLERK，歡迎閱讀，希望大家能夠喜歡。

　　酒店文職人員

　　Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

　　OBJECTIVE:

　　To contribute developed customer relations and administrative skills to a challenging in a hotel.

　　SUMMARY OF QUALIFICATIONS:

　　Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.

　　Detail-and goal-oriented.

　　Function well in high-stress atmosphere.

　　Knowledgeable on both EECO and APTEC computers systems.

　　CAREER HISTORY

　　1992-Present THE OLIVER HOTEL,Whitewater,KS

　　Hotel Clerk

　　Resolved guests needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms

　　1988-1991 WALDEN HOTEL,Walton,KS

　　Hotel Clerk

　　Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.

　　1986-1987 WALDEN HOTEL,Walton,KS

　　Sales Associate

　　Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.

　　1983-1985 BETHEL COLLEGE,North Newton,KS

　　Secretary

　　Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.

　　EDUCATION

　　BETHANY COLLEGE,Lindsborg,KS

　　Bachelor of Science;Sociology,1983

　　PREFERENCES

　　Furnished upon request

　　Candidates customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.

　　Education is de-emphasized because candidates work history is strong.

　　酒店文職人員

　　1.客戶接待：迎接客人，辦理入住和退房手續(xù)，確保客人的住宿體驗(yàn)從一開始就愉快。

　　2.信息管理：更新并維護(hù)客人信息，包括預(yù)訂詳情、支付方式等，保證數(shù)據(jù)的準(zhǔn)確性。

　　3.溝通協(xié)調(diào)：與酒店內(nèi)部各部門（如客房服務(wù)、餐飲、維修）保持良好溝通，確保客人需求得到及時(shí)響應(yīng)。

　　4.問題解決：處理客人投訴和特殊請求，提供解決方案，維護(hù)良好的客戶關(guān)系。

　　5.財(cái)務(wù)管理：處理客人賬單，包括收取押金、結(jié)賬和開具發(fā)票等工作。

　　6.預(yù)訂管理：處理電話和在線預(yù)訂，確認(rèn)預(yù)訂細(xì)節(jié)，確保房間分配合理。

　　7.客戶服務(wù)：提供關(guān)于酒店設(shè)施、周邊景點(diǎn)、交通信息等咨詢，提升客人滿意度。

　　8.安全與合規(guī)：遵守酒店的安全政策和程序，確�？腿诵畔⒌谋Ｃ苄院桶踩�性。

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