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盤點(diǎn)辦公族回復(fù)Email常用技巧
我們平時(shí)進(jìn)行商務(wù)交流時(shí),時(shí)常需要回復(fù)客戶的郵件,但你是不是總是用reply的功能呢?這在外國客戶看來可能不太妥當(dāng)哦,
盤點(diǎn)辦公族回復(fù)Email常用技巧
。來看看下面這段對話吧。C:Amy,我找了你一整天。
A:Whatis it?
C:我有個(gè)關(guān)于電子郵件的問題。每次我回信,都是點(diǎn)擊Reply,保留原來的內(nèi)容,然后把我的答復(fù)加上去。
A:That’s not unusual。
C:今天有個(gè)同事告訴我,說我不應(yīng)該保留電子郵件里原來的內(nèi)容?晌也幻靼,如果刪掉原來的內(nèi)容,她怎么能知道我在說些什么呢?
A:Sheno doubt would have preferred that you take the time to paraphraseher message in the body of your reply。
C:什么叫paraphrase?
A:Toparaphrase means to rephrase or restate what someone else has saidor written。
C:你能舉個(gè)例子嗎?比如說,她發(fā)電子郵件給我,問我星期三上午11點(diǎn)有沒有時(shí)間開會討論新產(chǎn)品。
A:Inthat case, instead of hitting "Reply" and responding, "Yes, I amavailable;" you should write, "Yes, I am available to meet onWednesday at 11 AM to discuss the new product."
C:就是把話說完整。
A:Yes.By restating her message, you have confirmed that you will be atthe meeting on the right day at the right time。
C:出于禮貌,我在回復(fù)電子郵件的時(shí)候,都應(yīng)該把原信的核心內(nèi)容重復(fù)一遍了?
A:Yes,In that case you can delete the original at the bottom of yourresponse,
資料共享平臺
《盤點(diǎn)辦公族回復(fù)Email常用技巧》(http://m.oriental01.com)。C:如果電子郵件的內(nèi)容變了,用回復(fù)的功能,就不能保留原來的題目。是這樣嗎?
A:Sheis definitely right. It is very confusing to receive a message fromsomeone who changed the subject in the e-mail and not in thesubject line。
C:你能不能解釋一下。
A:If Isend you a message about a project we are working on and I use"Project A Summary" as the subject line, you have a clearexpectation about what information is contained in thee-mail。
C:我用回復(fù)的功能,告訴你我收到了報(bào)告。
A:Right. Now let’s say that I need to send you a messageabout our next team meeting. If I use your reply to me - which yourecall has the subject line, "Project Summary"; you expect to readmore about the project。
C:對啊,我會以為里面是關(guān)于這個(gè)項(xiàng)目更詳細(xì)的內(nèi)容,但打開卻發(fā)現(xiàn)是截然不同的內(nèi)容。好,我以后一定記住改掉電子郵件的題目。
A:Better yet, if you are sending e-mail on a new topic, starta new message with a new subject header。
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